Many of you will know I'm currently in France on a big adventure. In my absence the good folk at Olight have responded to my request for compensation following the incident where my review torch burnt a hole in our Terra Nova Southern Cross 2 backpacking tent.
After brief and courteous negotiations, Olight have paid me, in full, the cost of a replacement tent. They have asked for the damaged tent, which is here with me in France, when I return. I did a temporary repair prior to leaving, which is just about holding up.
I have always said that mistakes can happen but it's the way companies deal with it that really matters.
In my opinion, Olight have dealt with this matter in an exemplary manner and I applaud and thank them for that. Furthermore, they have assured me that, in light of my experience, the H2R will be fully reviewed by them and any necessary warnings included in the instructions.
Well done Olight and thank you.